Refund Policy

Killer Party sells digital game access. Digital purchases are generally final sale after a game has been unlocked, accessed, downloaded, launched, or used.

This policy does not limit rights you may have under applicable law if a product is not delivered as promised.

We may provide a refund for duplicate purchases, a wrong charge, a purchase that was not delivered, or an access problem we cannot reasonably fix.

If you bought a game but never accessed it, we may offer a short goodwill refund window at our discretion.

We usually do not refund a digital game after it has been played, revealed, shared with guests, or substantially accessed.

We usually do not refund because a customer did not like the mystery after playing, did not gather enough players, used an unsupported setup, or ignored setup instructions.

Contact support@playkillerparty.com with your Shopify order number, account email, and a short description of the issue before opening a chargeback.

If a refund or successful chargeback occurs, related game access may be revoked.